Privacy Policy

1. Purpose of this policy

This Privacy Policy outlines how Rapid Auto Services Pty Ltd (“Rapid Auto Services”, “we”, “us” or “our”) collects, holds, uses and discloses personal information. By using our website or engaging our services, you agree to the handling of your personal information as described in this policy.

2. Information we collect

We may collect the following kinds of personal information:

• identity and contact details, such as your name, email address and postal address;
• vehicle details, such as make, model, registration number, odometer reading and service history;
• details of your enquiries, quotes, bookings and the work carried out on your vehicle;
• payment and billing information, processed securely — we do not store full card numbers on our systems;
• records of communications between you and our team, including emails;
• technical information collected automatically when you use our website, such as IP address, browser type, device details and pages visited.

We do not ordinarily collect sensitive information (such as health information or biometric data). If we ever need to, we will ask for your consent first.

3. How we collect personal information

We collect personal information:

• directly from you, when you complete a form on our website, send us an email, or speak with our team in person at our Perth workshop;
• automatically, through cookies and similar technologies when you browse our website;
• from third parties where reasonably necessary, such as parts suppliers, vehicle history providers or previous repairers, in connection with work on your vehicle.

4. Why we collect personal information

We collect, hold, use and disclose personal information to:

• provide quotes and carry out automotive repairs, logbook servicing, inspections and related mechanical work;
• manage bookings, keep you informed about your vehicle and provide after-service and warranty support;
• process payments and maintain accurate business and taxation records;
• meet our legal and regulatory obligations, including consumer law and workplace safety requirements;
• improve our website, services and customer experience;
• send you updates or special offers only where you have opted in — you can opt out at any time by contacting us or using the unsubscribe link in our emails.

5. Disclosure of personal information

We do not sell, rent or trade your personal information. We may disclose it to:

• our team members and contractors who need it to service your vehicle;
• parts suppliers and specialist subcontractors engaged to complete work on your vehicle;
• payment processors and our banking providers;
• our website host, email provider and information technology support providers;
• professional advisers, such as our accountants;
• government agencies, regulators or courts, where required or authorised by law.

6. Overseas disclosure

Some third-party providers we use, such as cloud hosting and email services, may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure the recipient handles your personal information in accordance with the Australian Privacy Principles.

7. Cookies and website analytics

Our website uses cookies and similar technologies to keep the site functioning, understand how visitors use it and improve performance. Most browsers allow you to block or delete cookies through their settings; doing so may affect some functionality of the site.

8. Security of personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These measures include access controls, secure storage and limiting access to team members who genuinely need the information to do their work.

9. Retention of personal information

We keep personal information only for as long as necessary for the purposes set out in this policy and to meet our legal obligations. For example, business and taxation records are generally retained for at least five years. When information is no longer needed and we are not required by law to keep it, we take reasonable steps to destroy or de-identify it.

10. Access to and correction of your personal information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us at ceo@rapidautoservices.site. We will respond within a reasonable period, and there is generally no charge for access or correction requests.

11. Complaints and feedback

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at ceo@rapidautoservices.site with the details of your concern. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before providing any personal information.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the most recent update.

14. Contact us

Questions about this policy or the way we handle personal information can be directed to our privacy contact:

Rapid Auto Services Pty Ltd
Email: ceo@rapidautoservices.site
Website: https://rapidautoservices.site
Perth, Western Australia
ABN 54 702 592 836